There are two types of voice recorders, basic voice recorders which can be selectively used to record calls, and 24/7 Digital or IP recorders, which record every call, and date time and stamp the call, meaning they can be used as evidence in a court of law.
At Netco, we supply both types to suit your application.
Legalities of voice and telephone call recording - governing bodies
For further information about your current legal position, please contact:
Ofcom
Telephone: 0845 456 3000 or 020 7981 3040
Postal Address: Ofcom Contact Centre,
Riverside House,
2a Southwark Bridge Road,
London, SE1 9HA
Website: www.ofcom.org.uk
Email: contact@ofcom.org.uk
The Ofcom website states:
"The interception, recording and monitoring of telephone calls is governed by a number of different pieces of UK legislation. The requirements must be complied with."
The main ones are:
- Regulation of Investigatory Powers Act 2000 ('RIPA')
- Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000 ('LBP Regulations')
- Data Protection Act 1998
- Telecommunications (Data Protection and Privacy) Regulations 1999
- Human Rights Act 1998
How is your customer service team handling queries from your clients?
Does your industry have a mandatory requirement to record calls?
Are you sure you ordered that item?
Do you need to review your sales team technique?
Would you like to send out a confirmation email with the customers own voice signature attached?
Have you ever been in the situation "I wish I had a copy of what they just said to me"?
With all your calls recorded you can enhance your business in ALL the following areas:
- Resolution of disputes
- Train & coach your staff
- Monitoring customer service
- Enforce telephone standards
- Compliance with Regulatory Bodies
- Verification of verbal orders/instructions
- Clarification of quantities/specifications
- Reduction in non-work related phone activity