With voicemail, every member of staff can have their own individual messaging facility, called a mailbox.

Once activated, normally at the touch of a button, a caller will normally be prompted to either leave a message, or press 0 for the operator, and in some cases press 1 for a mobile.

What are the benefits of voicemail?

Customers can leave precise messages, no more unreadable paper messages
Reception is no longer spending most of the time writing messages
Messages can be accessed remotely 24 hours a day
An automated attendant can answer calls during busy periods, playing a welcome greeting

Voicemail is normally an optional feature (except on some PC based telephone systems), and normally comes in the form of either a basic voicemail card, or a more sophisticated dedicated PC based voicemail.

For the total communications messaging service, unified messaging brings fax, voicemail and email together in one place.



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