 |
Historic reports can be reviewed
at any time, even in a few years |
|
All details of incoming* & outgoing
calls can be searched |
|
Reports can be set up in advance,
and emailed on a regular basis |
|
Calls to and from extensions or
groups of extensions can be monitored |
|
Responses from adverts can be monitored,
ensuring that adverts are placed in the most effective place* |
|
Account codes can be set up for
customers, so that all calls made to and on behalf of customers
can be accounted for* |
|
Calls can be monitored as they happen
in real time |
|
Alert you by email or SMS on any
preset criteria, such as out of hours calls, calls to premium
rate numbers etc.** |
|
Monitor your remote sites from one
location (Head Office) via IP / ethernet |
|
Import prices from various telephone
providers to see if you would have saved any money by changing
to Cable & Wireless for instance |
|
Export details & reports via
CSV/ MS Word/MS Excel/email/PDF/HTML/Crystal |
|
Produce bills quickly for other
departments & companies with added margin for you if required |
|
We have found that once everyone
within an organisation is aware that calls are being monitored,
personal calls decrease by at least one third! |
| |
* Depends on the type of telephone
system installed |
