"In the future, there will not be any significant websites that do not contain the Call Me Now capability. The question is: How significant do you want your website to be?"
Bill Gates, Microsoft
Web Callback is a Web-based Callback application. It allows Web users to click an option from within a Website requesting an agent to phone them.
They will then be contacted by the first available agent as quickly as if they had made a phone call and waited for an agent to speak with them.
Web Callback can be placed at any hour of the day or night. If the contact centre was closed when the Callback was requested, as soon as an agent logs on in the morning, the Web Callbacks are immediately presented to the agent for service. This call delivery function is totally automated.
- Web Callback gives the customer the option of making first contact through the web, a mode of communication now favoured by many
- They will then be contacted by the first available agent as quickly as if they had made a phone call and waited for an agent to speak with them
- Being called back by an agent is more convenient for the customer, allowing them to conduct other business while waiting
- Web Callback can dramatically decrease the abandonment rate from a website. Frustrated customers (or those with questions) can request and receive information immediately. This is particularly important for e-commerce websites
- Skills-based routing and intelligent call delivery, are integrated into the Web Callback module
- Web Callback can be available 24 hours a day, ensuring that more calls are captured which results in higher contact centre productivity