Outdial
Why wait for your customers to call you! You can generate additional revenue, proactively manage customers and improve the productivity of every outbound customer contact by intelligently managing outbound call campaigns from within your Contact Centre solution.
- Automatically presents outbound calls to the agents
- Ability to select whether agents will be dedicated outbound, inbound, or blended
- Call blending ensures that agents are proactively delivered outbound calls when inbound call traffic is low
- Support multiple campaigns
- Resolution codes allow agents to record the outcome of the outbound call
- Every time an agent completes a queue call, they can be automatically placed into Worktime to enable them to complete aftercall activities, i.e., paperwork, Wrapup codes, etc
- The status of all calls can be viewed at a glance by supervisors and agents alike