IVR
With IVR your callers can use their touch-tone telephone to request information, the IVR then searches the appropriate internal databases and automatically responds to the caller with the information requested without the need for agent intervention.
It's never busy and always ready for the next customer call, 24 hours a day, 7 days a week.
- Think of IVR as a voice computer. Where a computer has a keyboard for entering information, an IVR uses remote touch-tone telephone keys, or voice recognition
- Whatever the computer can do, an IVR can do, from ordering a parcel pickup to requesting approval for a credit card transaction
- Reduced caller waiting times, IVR frees up customer service representatives, leaving them to attend to only those calls that require personal assistance
- Callers can access your contact centre 24 hours a day, 7 days a week, without increasing operating costs
- Multilingual Support, automatically identifies which languages to play, based on the indial number called, or selection by the caller