Contact Centre Announcement
Announcement allow's callers to listen to customised announcements or greetings while they wait in the queue. A major concern for any contact centre manager is abandoned calls, which often equates to lost business.
Play an unlimited number of announcements per queue, which keeps your customers entertained and informed. Announcement also provides the contact centre with an opportunity to up-sell additional products and services.
In addition to this, Announcement keeps callers updated with their position in the queue. Experience has shown by doing this they are less likely to abandon their call.
- Different queue announcements can be played depending on the time of day and day of week
- Virtually unlimited number of different announcements on a per queue basis
- Caller's can be provided with their current position in queue or their estimated time to answer
- Ability to offer callers the option of leaving the current queue for another destination e.g. operator, text announcements or another queue
- Allow callers to access internal extensions without operator intervention
- Multi Lingual capabilities on a per queue basis
- Callers can be identified via PIN number or account number
- Agent routing via Caller ID