Contact / Call Centre's

Netco have been advising on and installing call centre solutions for over 12 years, and have call centre customers from 5 to 1500 staff. We can advise on the right solution for your organisation, please expand one of the titles on the left hand menu for more information.

If you currently operate, or are planning a call centre, you may be pondering the following;

How do I keep customers happy to wait in the queue without abandoning?

How can I reduce abandonment rates and lost business?

How can I reduce the number of callers in the queue?

I have specialist agents dealing with specific enquiries, how can I ensure they take the specialist calls?

How do I maximise the productivity of my agents?

How do I account for the peaks and troughs we have in our calls?

How do I monitor the outcome of each call, so that we can improve our sales conversion rates?

Our agents receive high numbers of emails, how do we monitor this correspondence and ensure emails are being dealt with?

I'm starting to see an increase in business from my web site, how can I integrate this into my call centre?