Improve Efficiency Through Integration
Click Below to view a typical screen in Microsoft Outlook. On some telephone systems, customer information can be displayed automatically if the caller (CLI) number is recognised. Also by clicking the dial icon, your telephone will automatically make a call to that contact.
Most modern Windows contact management databases can be programmed to do this in conjunction with the right telephone system.
We have successfully integrated a variety of business telephone systems with widely-used CRM, Contact Management and Database applications, including Right-Now, Remedy, SAP, Oracle and Microsoft CRM.
Integration of voice with visual applications can improve the customer's experience by speeding up transactions, providing better information to the contact centre agent, deliver calls to agents who have previously spoken to the customer, accumulating billing criteria to customer records and many more functions.
We only provide and support business telelphone systems which have an open development model, allowing you, or a third party to code integration features where you need it.
Features and Benefits
Dial Directly from your database .We have worked with over 100 different databases.
Highlight and dial from any number on your computer, whether you are in internet explorer, excel, or your CRM contacts database.
Presence information - at a glance, without dialling, We can see that Alex is "On Leave" (indicated with the icon of the aeroplane), his phone is forwarded to an "On Leave" greeting, that he has voicemail activated, and has one new message waiting.
Visual Indication of current calls are available on-screen, showing a range of information about the call you are on, including the name of the other party, their company or organisations's name, address, notes about their organsiation.
On Screen Control of the call you are on, including the ability to Park, Transfer, Hang Up, Conference, Record The Call, and much more.
All the information you see on this page can be integrated within your Microsoft Outlook application, to provide a centralised location for all your office communications.