Logging Your Incoming and Outgoing Calls
- How many calls are being made each day within your company?
- How many calls are you receiving?
- How many calls are not being answered, are they potential customers?
- Are any members of staff making premium rate calls? If so which member of staff?
- Do you have enough lines, or can you save money by reducing the amount of lines?
- Is your customer services department understaffed, or overstaffed?
- Can you honestly say you can answer all of the above questions?
We have found that once everyone within an organisation is aware that calls are being monitored, personal calls decrease by at least one third!
- Historic reports can be reviewed at any time, even in a few years
- All details of incoming* & outgoing calls can be searched
- Reports can be set up in advance, and emailed on a regular basis
- Calls to and from extensions or groups of extensions can be monitored
- Responses from adverts can be monitored, ensuring that adverts are placed in the most effective place*
- Account codes can be set up for customers, so that all calls made to and on behalf of customers can be accounted for*
- Calls can be monitored as they happen in real time
- Alert you by Email or SMS on any preset criteria, such as out of hours calls, calls to premium rate numbers etc.
- Monitor your remote sites from one location (Head Office) via IP / Ethernet
- Import prices from various telephone providers to see if you would have saved any money by changing to Cable & Wireless for instance
- Export details & reports via CSV/ MS Word/MS Excel/Email/PDF/HTML/Crystal
- Produce bills quickly for other departments & companies with added margin for you if required
- Multi Site Call Logging Capability
* Depends on the type of telephone system installed