The Associated Board of the Royal Schools of Music is the world's leading music examining board. Over 620,000 candidates take their music exams each year in more than 90 countries around the world. They also run professional development courses for teachers and ABRSM Publishing publishes a wide range of repertoire, music books and CDs. The Associated Board of the Royal Schools of Music is a charitable company established for the benefit of music education by four of the Royal Schools of Music in the UK:

• Royal Academy of Music
• Royal College of Music
• Royal Northern College of Music
• Royal Scottish Academy of Music and Drama

The system was installed in 2002, and has recently been upgraded to the latest level of software, by simply adding a new processor and new software at under 1000.

The Technology

• Telephone system with 160 extensions
• Windows Operator Console
• Fully Integrated Voicemail
• Voice over IP handsets
• Voice over IP Softphones
• Screen phones with full functionality (screen dialling, screen popping, busy lamp field status etc. working using a combination of PC, and Citrix terminals
• Call Logging

Benoy is an internationally acclaimed, award-winning firm of Architects, Masterplanners, Interior and Graphic designers with a team of over 350 staff working in offices in the UK, Far and Middle East. The company has come a long way since it was founded in 1947. Design teams draw on their skills and experiences from around the world with projects on the drawing board, on site and open for business in Abu Dhabi, Australia, China, Egypt, Germany, Greece, Hong Kong, India, Ireland, Italy, Japan, Korea, Lithuania, Malaysia, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Thailand, Turkey, Ukraine, Vietnam and across the UK.

Whilst specialising in retail design, Benoy's remit embraces a range of work - increasingly falling under the umbrella of “mixed-use”, including Commercial, Hotels and Resorts, Leisure, Airports and Transportation, and Residential.

Netco installed the 2 x 125 port systems in Newark and London in 2004, and have recently upgraded the site to the latest levels of processor and software at no charge.

The Technology

• 2 x Telephone systems with 250 ports
• Windows Operator Console
• Fully Integrated Voicemail
• Voice over IP Softphones
• Unified messaging
• 150 screen phones
• Voice over IP handsets

Bonhams is not only the world's fastest growing auction house, it is also the world's oldest and largest auctioneer of fine art and antiques
still run by auctioneers, and still in British ownership.

One of the few surviving Georgian London auction houses, Bonhams was founded in 1793 by Thomas Dodd, a renowned antique print dealer and Walter Bonham, a book specialist.

Today, Bonhams conducts over 700 sales a year, more than any of its rivals worldwide. The company's international fine art saleroom is located in London's New Bond Street, while its other flagship London saleroom is in fashionable Knightsbridge, where sales are aimed primarily at the collectors' market.

Bonhams have nine salerooms and 22 offices throughout the UK. In addition, regular Bonhams sales are held throughout Europe, the US, and Australia.

The 3 x 250 port telephone system were installed by Netco in January 2004, in the 3 main London locations, Knightsbridge, Bayswater & New Bond Street, and are all linked by 100mb links using Voice Over IP.

1 x Telephone system installed in Hong Kong in 2007 by Netco, linked to the London Office using Voice Over IP, and another in Leeds. In 2008, Netco have rolled out systems in Bury St Edmonds, Edinburgh, Bath, Leeds and New York, and are rolling out systems currently across Bonhams 63 other sites.

The Technology

• 3 x 250 port Telephone systems Linked using Voice Over IP
• 1 x 30 User system in Hong Kong Linked voice over IP
• 1 x 8 user system in Leeds connected via SIP
• 1 x 20 port system in Bath
• 1 x 20 port system in Bury St. Edmunds
• 1 x 50 port system in Edinburgh
• 1 x 50 port system in Knowle
• 1 x 120 port system in New York
• 1 x 50 port system installed in Oxford
• 1 x 50 port system in Chester
• Windows Operator Consoles
• Fully Integrated Voicemail
• Unified Messaging for fax, voice & email
• NEC DECT Cordless Integrated Handsets
• Full call centre software (ACD)
• Announcement module (ACD)
• Screen phones with full functionality (screen dialling, screen popping, busy lamp field status etc. working using a combination of PC, and Citrix terminals)
• IP Soft phones
• IP Phones
• Call Centre Agents

Mid Kent College is Kent's largest college of higher and further education, providing one of the biggest and best ranges
of learning and training services in the Southeast.

From our three centres in Horsted, City Way and Oakwood Park they are well placed to offer learning right in the heart of the Medway and Maidstone areas.

Mid-Kent College has been providing top quality education and training in Kent for around 100 years. They are well known - and well respected - in this region, and have good links with employers, local authorities and industrial, commercial and educational organisations.

Netco installed the systems in 2005, 3 sites, 1000 ports, all linked via LES 100 links, working as one system, with the ability for the central operator to see who is on the phone across all of the sites, and for anyone to log their extension on at any site.

The Technology

• 3 x NEC Telephone systems Linked using Voice Over IP over LES 10 & LES 100 circuits
• 100% functionality between sites, works as one system
• 1000 ports
• Windows Operator Consoles
• Fully Integrated Voicemail
• Unified Messaging for, voice & email
• Call Centre Software Screen phones with full functionality (screen dialling, screen popping, busy lamp field status etc. )
• 500 IP Soft phone users
• IP Phones

Since its founding in 1885, Nippon Yusen Kaisha (NYK Line) has become one of the world's leading, shipping companies, with over 1,720 Employees and 646 vessels, NYK are on
target to hit annual revenues of US$20.0 billion.

Netco maintain all of their 5 UK sites, all of which have NEC - Philips phone systems installed from 2002 onwards. Two sites in London, one in
Southampton, one in Glasgow and one in Liverpool, with a
total of over 500 extensions, with the two London sites are working as one system.

The Technology

• 5 x NEC Telephone systems with over 500 extensions
• Windows Operator Consoles
• Fully Integrated Voicemail
• Voice Over IP Links
• Voice over IP handsets
• Voice over IP Soft phones
• Screen phones with full functionality (screen dialling,
  screen popping, busy lamp field status etc. working
  using a combination of PC, and Citrix terminals
• Call Logging

Somerset House Today

This magnificent 18th century building is a thriving cultural centre for London and is home to the magnificent collections
of the Courtauld Institute Gallery, Gilbert Collection and Hermitage Rooms. Somerset House provides an exciting
year-round programme of events for visitors of all ages,
which include talks, workshops, concerts with top performers such as Elton John and Pavarotti, and an Ice Rink during the winter. The South Building also boasts a superb restaurant - The Admiralty - and a summer caf on the River Terrace offering spectacular views across the Thames. Somerset House is a non profit making Charity.

Netco were commissioned by Somerset House in 2000 to install the telephone system, our initial brief was to install a system which would handle all of their communication requirements. Because of the tremendous success of Somerset House, the system has trebled in size over the last few years, and now has over 200 extensions.

Cordless Phones

Because of the nature of their business, mobility was very important, Staff and Security Guards needed to be able to
roam throughout this vast site and courtyard with cordless telephones. Netco installed a system which had not only digital desk phones, but a fully integrated DECT (Digital European Cordless Telephone) cordless solution, base stations were discretely situated, mostly out of sight, in this Grade 1 listed building. The cordless handsets have all of
the features of a digital desk phone, such as being able to
see incoming telephone numbers, and because Somerset House Trust answer calls for some of their tenants, seeing which company was being called. Staff are easily contactable wherever they are, security guards looking after the valuable museum artefacts (some dating back 2500BC) also have access to the cordless phones.

'The cordless phones work in areas of the building that
mobile telephones won't, we would be lost without them'
says Vikki Sawyer, assistant facilities manager.

Direct Dial Inwards (DDI) & Multi Tenancy Workin

Somerset House Trust are Landlords to the various companies, such as the Hermitage Rooms, each of which have the ability to work as completely separate companies, with separate telephone numbers, calls are answered in the correct company name, and directed through to where they should be.

Voicemail & Auto Attendant

Each department, and member of staff have their own voicemail, which allows the caller to either leave a message, contact the operator, or be diverted off site, to a mobile or
other number.

Somerset House Trust use the Auto Attendant facility as a booking information line, and to route calls to the companies and departments within the building, by giving the option to 'press 1 for the Courtald collection etc.' Calls coming in on the general Somerset House number can be directed to the relevant departments without operator intervention, saving
time and manpower, hundreds of call every day are answered by the auto attendant, 'it helps greatly in our filtering calls' says Vikki Sawyer.

If a call comes in for the Ice Rink, and is routed through to that department, which is busy or not answering, the telephone system will automatically divert the call off site to a ticketing agency who will take the booking. The call is supervised by
the telephone system, so that if the ticketing agency does not accept, or answer the call (by physically pressing a digit on their telephone system), the call is brought back for
Somerset House to answer.

Unified Messaging

Somerset House also use Unified Messaging, which means that any voicemails will appear in Microsoft Outlook Inbox as
a telephone message, which can be played back over the PC speakers, or handset.

'The nature of our job in facilities management means that we are away from our desk a lot of the time, we are more likely to notice an email than a voicemail when we return to our desk, by displaying the telephone message in our Inbox, it prompts us to do something about it, and return the call!' says Vikki Sawyer.

Call Logging

Because Somerset House Trust provide the telephone
system and lines for most of their tenants, they need to be
able to re-charge for telephone calls. Netco installed call management software which logs
every incoming and outgoing call, and produce reports. 'We rely on call logging to re-charge our tenants, and also use
it to see how many incoming calls come in to the Ice Line'
says Vikki Sawyer.

Line Rationalisation, saving money on lines!

Each of the tenants, as well as having telephones, need
fax & modem lines, some also need credit card payment
(PDQ) lines. These lines may individually only be used for
an hour a day, but each line would normally attract a 170 a year line rental. Instead of having individual lines, Somerset House faxes, modems, PDQ, and ISDN data lines are extensions of the system. This means that the devices still have a direct telephone number, but use the system lines when dialling out with 40 of these extensions, Somerset
house have saved over 4,000 per year in line rental.

Saving Money On Telephone Calls

Somerset House make a lot of calls, Netco have programmed the telephone system to
choose a cheaper call provider, which is then billed at a discounted rate to Somerset House on a monthly basis.

Netco Support

Netco have been supporting Somerset House Trust Telephone System since their grand re-opening in 2000.

As well as including all callout charges and full on site maintenance, we include free unlimited remote programming changes, and monthly on-site visits in which a full system
audit is carried out.

'Somerset House is a fast moving operation, we have a lot of moves and changes which requires a rapid response. We email over these changes to Netco knowing that it will be completed that day. Our monthly meetings also ensure
that our system records are kept up to date, we get a good response and our relationship works well' says Vikki Sawyer, assistant facilities manager, Somerset House Trust.

Netco would like to thank Somerset House and Vikki Sawyer for their loyalty, and letting us use their business as a case study

Sophos is a world leader in protecting businesses against viruses and spam. Over 25 million users from organisations of all sizes already benefit from the software.

Sophos's global headquarters are based in Abingdon, Oxfordshire, UK, the new purpose-built 32 million facility covers a total of 145,000 sq ft.

The Queen and the Duke of Edinburgh toured the premises meeting staff during the official opening.

The 700 port NEC telephone system was installed by Netco in their new Abingdon head office in 2003. Following the successful installation, Netco have rolled out NEC systems for Sophos in Vancouver, Boston & Australia, forming a 'follow the sun' call centre across Sophos sites with over 1000 ports.

The Technology

• Over 1,200 Ports
• 700 port NEC system in Abingdon (UK)
• 250 Port NEC system in Vancouver
• 200 port NEC system in Boston
• 100 port NEC system in Australia
• All sites linked using Voice over IP on an IP Virtual Private Network (MPLS) Digital Display handsets for every user
• 200 call centre agents
• Windows Operator Consoles
• Fully Integrated voicemail
• 300 Screen phones with full functionality (screen dialling, screen popping, busy lamp field status etc.
• Networking software allowing 100% functionality
• 'Follow the sun' call centre
• Full call centre software (ACD)
• Announcement module (ACD)
• Call back modules (ACD)

London's most famous nude dancing club, what more is there to say!

Netco installed the telephone system into Stringfellows in 1999, and into their new club Angels in 2007

The Technology

• 2 Telephone systems 70 ports
• Fully Integrated Voicemail
• DECT handsets
• Voice over IP Softphones
• PDQ machines running through the system
• Auto Attendant